refund policy

The following Return Policy only applies to online purchases made through
 All store purchases may only be returned to Katie Stores within the country of original

purchase. Please contact your local store for Return Policy information.
1. Items must be returned within 14 days with the original receipt or proof of purchase.
2. You must provide your name and address.
3. You are responsible for any costs associated with returning the item to us including
any currency conversion costs.
4. Items must be returned in unworn, unwashed or otherwise unused condition,
with all original tags/labels attached.
5. FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items
 marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit,
or refunds.
6. If you request a refund, the purchase price (excluding delivery charges for online) will
 be refunded to you using the original payment method once we have received the returned
item back and confirmed that it meets conditions 1-5 above.
7. Returning by mail
• Within Canada: Returned items must be sent via insured, prepaid Regular Canada Post
Mail. Ensuring your return allows you to track your parcel with the US Postal Service.
Please Note: We cannot accept CODs or courier deliveries.
8. Returning in person
• You may return the merchandise to any Katie store located within Canada for an exchange
 or refund. Please note: refund will be issued within 3 days from the date we receive the item
 and it has meet conditions 1-5 above.